We are looking for a enthusiastic, self motivated and dynamic individual to join our small customer services team supporting our UK and European clients. 

Key Duties/Responsibilities

• Develop and maintain a thorough understanding of our products and services,.
• Build and maintain strong relationships with customers, providing exceptional customer service from first point of contact to post-delivery communication.
• Ensure all orders are processed efficiently in lines with company SOP's & KPI's.
• Generate quotes and load new business opportunities.
• Maintain customer / account details.
• Coordinate deliveries for all customer sites internationally.
• Analyse sales and create growth.
• Complaint Handling.
• Upselling

The ideal candidate will have: -

• At least 2 years of customer service experience.
• Proven ability to work to at a very high level in order entry and quote generation.
• Strong oral and written communication skills.
• Has ambition to achieve company targets
• The use of an internal CRM system will be required, having experience in using these systems would be advantageous.
• Ability to multitask, prioritize and manage time effectively.
• IT literate - Proficiency with Microsoft Office, including Word, Excel and PowerPoint.
• Experience of account management