Job Openings >> Customer Account Representative
Customer Account Representative
Summary
Title:Customer Account Representative
ID:2411
Department:Administrative
Location:Sandpoint, ID
Description
This position is responsible for the control of all formal documentation used in the Account Management Department and general control of all Account Management related files.  Coordinates general office organization and reception type duties for the Account Management Department.

ESSENTIAL FUNCTIONS AND BASIC DUTIES (other duties may be assigned)
  • Follow all employee guidelines and Quality Systems Regulations (QSR’s) as defined by Nissha Medical Technologies’ practices, policies and Standard Operating Procedures (SOP’s) to ensure that customer requirements and FDA (or equivalent) regulations are met.
  • Demonstrates knowledge and acts in accordance of NMT’s Employee Guidelines and applicable quality standards as outlined in NMT’s Quality Manual. 
  • Provides support to create and monitor Account Management Documentation and files.
  • Monitors performance of and prepares summary reports for Account Management
  • Assists in the creation and update of systems, forms, documents and general operating procedures (SOP's).
  • Schedules appointments, maintains calendars, and schedules travel for various staff.
  • Takes calls and messages for Account Management during their absence. 
  • Composes and types routine correspondences and meeting summaries
  • Supports Account Management with MOR’s, QBR’s and annual Business Reviews.
  • Processes orders to support Account Management as needed.  Processes all Dominican orders.
  • Operates general office equipment (i.e. computer, duplicating machines, calculating machines etc.).
  • Assists with Reception duties.
  • Coordinates and prepares for customer visits and others as assigned.
  • Provides administrative assistance to management
  • Abides by all safety and security rules set forth by the company and regulatory agencies
  • Regular attendance
  • Assist as needed the Quoting Team with data analysis, formalizing quote, various documentation, etc.

MINIMUM QUALIFICATIONS

Qualifications & Experience
  • Basic understanding of administrative functions.
  • Knowledge of all related computer applications including Microsoft Word, Excel, Access, PowerPoint and Outlook.

Education
  • High School Diploma or General Education Degree (GED).
  • Associates Degree in Business Administration preferred, but not required.

Knowledge, Skills, & Abilities
  • Computer Skills    
  • High Proficiency in MS Word, Excel, Access, PowerPoint and Outlook
  • Create and edit forms, letters and complicated documents.
  • Create and edit spreadsheets utilizing a variety of functions.
  • Maintain and edit databases
  • Create and edit presentations using MS PowerPoint, statistical software package
  • Send email, schedule appointments, and complete other tasks associated with MS Outlook.

Physical Requirements  

This position requires the physical ability to: 
  • Frequently remain in a stationary position for long periods of time.
  • Regularly use hands and fingers to make small movements and handle small parts/tools.
  • Frequently reach with hands and arms.
  • Frequently make repetitive movements
  • Occasionally move between buildings and offices (campus environment).

Some overtime may be required depending on project timeline. 


Special Work Conditions    This position is exposed to quiet office noise level except when required to go into the production areas where there is exposure to loud machine noise. May be exposed to inclement weather when moving between buildings on site.

 
This opening is closed and is no longer accepting applications
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CONTACT US
Nissha Medical Technologies
400 Exchange Street
Buffalo, NY 14204
Nissha Medical Technologies is the medical devices business unit and wholly owned subsidiary of Nissha Co. Ltd., a Japanese publicly held company based in Kyoto, Japan (TSE:7915).
Copyright 2020 Nissha Medical Technologies. All rights Reserved
The OEM trademarks identified herein are the trademarks of the respective OEMs, and not Nissha Medical Technologies. Nissha Medical Technologies disclaims any affiliation, connection or association between it's products and those of the respective OEMs.