We are seeking a Senior IT Service Delivery Manager to lead the global business applications roadmap and implementation at Nissha Medical Technologies (NMT) across multiple sites. This role involves managing an internal core implementation team and coordinating with both internal and external partners to deliver high-quality solutions on time and within budget. The ideal candidate will have extensive experience in managing multiple interdependent projects, enhancing business effectiveness, and driving strategic initiatives.

Essential Job Functions

Strategic

• Collaborate with project sponsors, cross-functional team members, and executive leadership to develop and maintain the project roadmap.
• Develop detailed project plans and communicate them to project teams, executive leadership, sponsors, and stakeholders.
• Utilize cost-benefit analysis, ROI analysis, and other measures to prioritize and implement the most beneficial enhancements.

Vendor Management

• Develop and maintain vendor relationships to support new and on-going initiatives.
• Review vendor performance on a quarterly basis to determine potential improvements.
• Negotiate contracts and service level agreements (SLAs) with vendors to ensure cost-effective and efficient service delivery.
• Monitor vendor performance and compliance with contractual obligations.
• Lead and contribute to RFQ process when identifying a potential vendor solution.

Team Management

• Oversee a team across multiple locations.
• Mentor, coach, and provide continual feedback to direct reports.
• Review team resource capacity to determine project resource allocations.

Process Improvement

• Review and improve IT processes to establish best practices within the business applications team.
• Collaborate with internal stakeholders to identify and implement process improvements.

Requirements

• Minimum of five years in a relevant role such as business analyst, program manager, or similar position.
• Bachelor’s degree in Business Administration, Computer Science, Communications, or a related field from an accredited college.  MBA preferred.
• PMP certification preferred.
• Strong stakeholder management skills and the ability to initiate, maintain, and develop relationships.
• Experience with change management strategies
• Experience in implementing enterprise solutions across multiple sites.
• Experience managing a global and diverse team.
• Experience in distribution, manufacturing, supply chain, sales, and finance operations preferred.
• Experience with system development and package implementation using formal methodologies (SDLC, Agile, etc.).
• Experience with change management strategies.
• Some international and domestic travel required.

This position has a salary range of $130-160k depending on experience plus a comprehensive benefit package.

Why choose Nissha to build your career?

At Nissha, you can be assured that you will be part of a dynamic, diverse team that is committed to bringing the best versions of ourselves each and every day. We recently received the “General Excellence” manufacturing award from Buffalo Business First, which highlights our dedication to quality, innovation, and sustainability. This recognition celebrates the hard work of our team in producing high-quality medical devices that meet industry standards and enhance patient care. If you are looking for meaningful work that motivates and inspires, you’ve come to the right place!

What we offer that you’ll love…

• Company Culture: At Nissha, we pride ourselves on cultivating an atmosphere of teamwork where all associates feel heard and valued. We may not all think the same, and we wouldn’t have it any other way.
• Diversity & Inclusion: We are committed to equity, racial justice, and equal opportunity for all.
• Training and Development opportunities: Because we foster a culture of continuing education. Let’s learn and grow together!
• Team Building, Connection, and Relationships: We support each other, celebrate our achievements and milestones together, and have FUN.
• Retirement: We know you want to retire comfortably and we’re here to help! Nissha offers a 401(k) Retirement Plan with an attractive employer contribution.
• Time Away from Work: Whether it is vacation or sick leave, we all need time to recharge. Paid time off is an essential associate benefit and a pillar of self-care.
• Engagement Activities: Recognition isn’t just a once-a-year occurrence at Nissha. We celebrate our team members year-round with summer picnics, holiday parties, and employee spotlight events, just to name a few.
• Commitment to Wellness: We offer various opportunities to learn about your health, be healthier, and get rewarded for your healthy lifestyle by offering reduced medical premiums.

And so much MORE!